A warm
welcome
awaits you in
the shadow of
Hadrian's Wall

Accessibility

This Access Statement does not contain personal opinions as to our suitability for those with access needs but aims to accurately describe the facilities and services that we offer all our guests.

Introduction

We take a real pride in making our guests feel welcome and aim to ensure that everyone is able to enjoy their visit. Our wardens will be delighted to offer assistance and advice when booking and/or during your stay. Our site offers a peaceful oasis with outstanding 5-star facilities and we ensure that our amenities are maintained to the highest standard.

If you have any queries or require any assistance, please phone 01434 320175 or email bookings@herdinghillfarm.co.uk

Pre-Arrival

We cater for tents, caravans, campervans and motor homes, as well as offering a selection of Wigwam cabins and a luxury lodge. Pets are welcome in all facilities except the lodge. One of our Wigwam® cabins is kept pet free to cater for our guests with allergies.

We accept enquiries and booking requests by email, online from our own website or via our booking partners or by telephone or post. Our website www.herdinghillfarm.co.uk contains details and photographs of the facilities at the site. A copy of this Access Statement in larger font can be posted or e-mailed on request.

Herding Hill Farm is in a rural isolated location, 1.2 miles from the nearest town of Haltwhistle up an extremely steep tarmac road without footpaths or street lighting. The hill is not recommended for caravans, but alternative road access is available via the B6318 either from Greenhead or Chollerford. There is walking access to Haltwhistle across fields and rough tracks. The nearest railway station is located at Haltwhistle, with trains from Carlisle and Newcastle.

The AD122 Hadrian’s Wall country bus runs during the summer months between Hexham and Greenhead via Haltwhistle and along the Military Road, stopping at the various forts and museums. The bus stops outside the site and is an accessible service. A copy of the route information and timetable can be found at www.gonortheast.co.uk/timesfares/ad122 or is available from Reception. Otherwise there is no public transport to the site. Unfortunately, we can’t offer a private collection service.

Eco-cabs (Hexham) provides wheelchair access taxis - their number is 01434 600600.

The site is mainly flat throughout, but the car park, roadway and parking areas are gravelled making wheelchair access difficult, although not impossible.

Car Parking and Arrival

The site has a security barrier which is accessed via a security code provided on arrival. Reception is located outside this gate and has level, gravelled car parking facilities directly outside. On request we can do the registration without the guest leaving their car.

Once booked in, guests may park one car on their pitch. Any additional cars can be left in the car park at an additional charge.

Reception and Shop

These are located at the park entrance. There is a large gravel parking area outside. The shop stocks a small range of items, with the closest supermarkets and facilities being located in Haltwhistle (1.2 miles away). Our wardens will assist with the selection of any items if required. There are no steps at the entrance. The doorway is 88cm wide and the Reception area/shop is accessible for wheelchairs and pushchairs. There is room for a wheelchair to manoeuvre and turn.

The reception desk is low enough for seated access and a seat is available should it be required. The floor is wood laminate effect. The reception area is lit with fluorescent strip lighting.

The wardens speak English only. To help with communication in the office we can provide pen and paper to write instructions or questions on. All areas and pitches are clearly signposted from reception with an infographic map given to all guests on arrival as part of our Welcome Pack.

If help is required getting to the booked pitch this can be arranged.

Touring Facilities

Grass, standard and serviced pitches are available, with the latter being hardstanding. Pitches are pre-allocated prior to arrival and our wardens will utilise reasonable endeavours to account for all the needs of our guests stipulated at the time of booking. All pitches are clearly numbered and marked out by small trees or bushes. Our grass pitches measure 6m x 4m as standard with 6 larger pitches (8m x 6m) also being available. The hardstanding pitches are 9m x 9m. We also have a small number of backpacker pitches available for short stays. The hardstanding pitches are level and well drained, but there is a slight slope on some of the grass pitches. All hardstanding pitches have 16-amp electric hook-ups available and the grass pitches have 10-amp electric hook-up. There are 3 serviced pitches which have their own cold water tap and waste water drain in addition to electric hook-up.

All touring pitches are within 100 yards of the Amenities Building. We do have an accessible grass pitch located adjacent to and 3 hardstanding opposite the Amenities Building which can be allocated on booking if requested. Specific requirements can be added in the notes section when your pitch is booked, and our Reception staff will make a note on our system which, wherever possible, locks your request into place.

Our wardens are available to assist with the pitching and levelling of your caravan or motorhome if required.

Wigwam Cabins

These are located at the lower end of the site, away from the site entrance. Access to the cabins is via a series of 2-3 wooden steps and the cabins are not suitable for wheelchair access. Some of our cabins have an external hot tub which is accessed via a series of 3 steps.

Luxury Lodge

The lodge and its private patio area is accessed via a long ramp, however there is a lip which may cause issues for some wheelchair users when accessing. The doorway to the lodge is 81cm wide. The Lodge is all on one level and is equipped with TV, fridge, cooker and microwave. It has 2 double bedrooms and a twin room, one of the double rooms has an en-suite room with shower, toilet and hand basin. There is also a family bathroom with a bath.

Public Amenities

We have one Amenities Building located in the centre of the site. Our facilities are open 24 hours a day and have been awarded 5-star status by the AA and Visit England. There are free power showers, under-floor heating, a family bathroom, baby changing facilities and 2 baths available in the ladies toilets. The main Amenities Building is not easily accessible using a wheelchair.

The sinks are at conventional height. All taps are conventional push button and the showers are turning ones. A hairdryer and shaver socket are also provided and there are 2 plug sockets in the baby changing cubicle in the ladies toilets. There is level paved access to the amenity building. The flooring is non–slip tiles. An 8-person unisex sauna is free to use on Fridays and Saturdays (between Good Friday and late October). During the high season it is also free to use on Wednesdays. Private 1-hour sessions are available to book for £5.00. The sauna is not accessible using a wheelchair.

We have a dedicated family bathroom which is also suitable for wheelchair/disabled access, the entrance to this is 81cm wide. The toilet in this washroom is 48cm high from the floor to the seat. There are grab rails in the shower area and next to the toilet and there is a seat provided for use in the bathroom area. A red emergency alarm cord is fitted.

There are 2 dishwashing-up sinks located outside to the side of the amenities building. These are conventional height.

Coin operated automatic washer and front-loading dryer are also available.

Water and refuse points are marked on the infographic map. The refuse bins are located at the Amenities Building, between the Wigwam cabins and at the side of Reception. Recycling is taken off site to be sorted so guests should deposit all rubbish in the bins provided. Water points are located around the site. The chemical disposal point is located outside the Amenities Building. Fire extinguishers are located at the top, middle and bottom of the site. These facilities are all clearly marked on the infographic map provided on arrival.

Grounds

The site is basically a flat site which undulates gently. All the paths and road ways are gravelled. The surrounding area overlooks rural countryside and is hilly and rough in places. A small pond is located at the bottom of the site next to the glamping village.

A childrens’ play area is located at the rear of the serviced pitches. Seating is available to those who wish to watch their children play or supervise, with a requirement that all small children are supervised by an adult at all times. The play area has wood bark as a soft-landing area.

A small animal petting farm is located across a rough access track. Children are encouraged to join in the supervised feeding twice a day.

Currently there are no seating areas around the site itself other than what is available in the play area.

Additional Information

The site wardens live on site and an emergency contact number is provided to all guests.

All dogs are welcome whether they are pets or assistance dogs although they must be kept on a leash at all times whilst on site.

There are no vehicle electric charging points on site.

Wi-fi is available free of charge but our rural location means that speeds and access can be slow and unreliable at times.

Mobile phone reception is reasonable on the site but varies depending on the provider.

The local hospital is Hexham General – 0344 811 8111 – this has an Urgent Care Centre which is open between 8am and 10pm – 7 days per week. The nearest 24-hour A & E Department is at Northumbria Specialist Emergency Care Hospital, Northumbria Way, Cramlington, NE23 6NZ – 0344 811 8111.

The local medical practice is located at Haltwhistle – 01434 320077.

Contact Information

Address: Herding Hill Farm Touring, Camping and Glamping Site, Shield Hill, Haltwhistle, Northumberland NE49 9NW

Telephone: 01434 320175

Out of hours: 07824 162962

Email: bookings@herdinghillfarm.co.uk

Website: www.herdinghillfarm.co.uk

Ordnance Survey Grid Reference: NY713653