Job Opportunities at Herding Hill Farm
About Herding Hill Farm
Our gorgeous campsite is located in rural Northumberland, just a stone’s throw away from Hadrian’s Wall. Our mission is to give our guests an unforgettable experience whatever the weather and allow them to create long-lasting memories for all the family.
Since March 2018 Herding Hill Farm has been owned by employee-owned
business WCF Ltd, who also operate 2 further 5-star camping sites
near Edinburgh
and in the
Peak District.
Welcoming Guests to Our Home
The majority of our team live on site and are proud to call
working for Herding Hill Farm their home. They run the site as if it
were their own and are deeply passionate about providing our guests
the warmest of welcomes from their initial enquiry right until they
return home. Many guests return year after year and we now call many
of them our friends. We welcome their ongoing support, loyalty and
advocacy.
Continuous Improvement
As passionate campers and glampers ourselves we know what good
looks like and are continually striving to make improvements to
improve the facilities and amenities for our guests. Each piece of
guest feedback is carefully considered to see how we can improve and
we regularly implement guest recommendations. Whilst working at our
Northumberland campsite, our team are encouraged to find better ways
of working to improve the guest experience no matter how small. We
are a small team and expect everyone to work with the same high
standards without being asked or told.
5-Star All the Way
Our team are immensely proud of our AA Platinum status and
work hard to maintain the 5-star facilities at our Northumberland
campsite and the high standards we set for ourselves. All members of
the team are expected to undertake a variety of roles whilst working
for Herding Hill Farm, turn their hand to anything and be flexible
and resilient depending on the needs of the site and our
guests.
Things will arise you have never seen before when working at
Herding Hill Farm in a campsite warden role, which means that no
two days are the same. We are all expected to turn our hands
equally to whatever needs doing, both inside and outdoors. We seek
to give our teams diverse and interesting roles, but it is
inevitable that there is a large amount of cleaning particularly
on changeover days.
Thinking on your feet in a variety of situations is the key to
being a successful campsite warden who puts guest experience at
the heart of everything they do. Out of hours there may not be
anyone to run your decision by and it isn’t a 9-5 job. Despite
everyone’s best intentions late arrivals do occur and particularly
for the wardens there may be no official “clocking off”
time.
We strive for a 95% success rate on our 5-star guest feedback,
with most guests mentioning the friendliness and commitment of the
team in their reviews, who regularly go above and beyond to make
their stay as memorable as possible. It’s why we have so many
returning guests.
Community Minded
Our beautiful location as a rural Northumberland campsite in
the shadow of Hadrian’s Wall is very special to us. We directly
support a range of local charities through corporate giving and
guest fundraising, with special activity weekends taking place at
Easter and Bonfire Night. We are proud of our ongoing collaboration
with North Tyne Mountain Rescue which you can read more about
HERE. We are also corporate members of the Northumberland Wildlife
Trust.
Our owner WCF has a number of different partnerships such as the
Cumbria Community Foundation and Carlisle Youth Zone, as well as
providing charitable donations of both cash and product to a range
of local and national charities. We also encourage our teams to take
part in volunteering for the local Haltwhistle community, as well as
fund-raising for causes which are special to them.
Our People
Our mission at WCF and Herding Hill Farm is to give our people diverse and interesting roles in the rural community in which we are based and provide them with the freedom to contribute positively to the site. We foster a culture of continuous learning and personal development and invest significant levels of training, both on and off the job in our people.
Through our Site Managers, Sue and Phil Humphreys, we divest
significant levels of responsibility and autonomy and encourage the
team to run the site as if it were their own. We believe this allows
them to make good decisions on behalf of our guests. Our focus on a
positive employee experience fosters high levels of engagement
resulting in long service and the retention of talent which is
unusual in the leisure sector. Many of our campsite wardens do
multiple seasons with us. This means that our people have high
levels of personal connection to both the campsite and to our
returning guests.
WCF are proud to be a Real Living Wage employer and pay our teams a
wage rate based on the real cost of living, as well as providing
free touring pitches for our on-site campsite wardens. Our teams are
also eligible for a wide range of other benefits.
A Great Place to Work
The owner of Herding
Hill Farm WCF Ltd is proud to be
Certified™ by Great Place To Work®. The prestigious award is based entirely on
what current employees say about their experience working at WCF. This year, 76%
of employees said it’s a great place to work. Great Place To Work® is the
global authority on workplace culture, employee experience, and the leadership
behaviours proven to deliver employee retention and increased innovation. Employees
at Certified workplaces are 93% more likely to look forward to coming to work,
and are twice as likely to be paid fairly, earn a fair share of the company’s
profits and have a fair chance at promotion.
Our Structure
Herding Hill Farm is a part of WCF Ltd, an employee-owned
business with a rich Cumbrian legacy. Our unique structure of
employee ownership and shared sense of purpose means that everyone
at Herding Hill Farm has a personal interest in our continued and
sustained success. Our teams share equally in our financial success
through our annual Employee Ownership Dividend and the issue of free
shares. This creates a lasting bond with our key stakeholders. More
importantly they are encouraged to use their Employee Voice to
improve what we do.
Find Out More
If you want to know more about our vision, mission, purpose and
values visit WCF.
If you are interested in joining our family, please check our
current vacancies at
WCF.
To listen to our team talking about what it’s like to work for Herding Hill Farm watch our video below.